"Extending IT service management abilities further than technological know-how services to handle small business-centric use cases; running service need and supply through a widespread System, portal, and service catalog; and speeding up innovation and workflow automation by way of PaaS/lower-code growth tooling." - Charles Betz, Forrester Deloitte supplies full, scalable, https://riverdtiyo.blogchaat.com/33437404/5-essential-elements-for-enterprise-service-management-esm